Refund policy

Return and Refund Policy

At DYKore Impressions, every order is handled with care. Because many of our products are printed, personalized, or made specifically for each customer, please review your order details and artwork carefully before completing your purchase.

Custom and Personalized Products

All custom-made, personalized, printed, and made-to-order products are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or different from the approved order.

This includes:

  • Custom DTF transfers

  • Uploaded DTF gang sheets

  • Gang sheets created with our builder

  • Custom T-shirts and hoodies

  • Personalized apparel and gifts

  • Products featuring customer-submitted artwork

  • Clearance and final-sale items

Non-Custom Products

Eligible non-custom products may be returned within 14 calendar days of delivery. Items must be:

  • Unworn and unused

  • Unwashed and unaltered

  • In their original condition

  • Returned with the original packaging or tags

  • Accompanied by proof of purchase

Contact us before returning any product. Returns sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately after delivery. If an item arrives damaged, defective, or incorrect, contact us within 7 calendar days of delivery.

Email dykoreimpressions@gmail.com and include:

  • Your name and order number

  • A description of the problem

  • Clear photographs of the product

  • Photographs of the packaging, if damaged during shipping

After reviewing the claim, we may offer a replacement, store credit, or refund, depending on the circumstances.

Artwork and Customer-Submitted Errors

DYKore Impressions prints customer artwork based on the files and information submitted with the order. Refunds or replacements are not available for errors contained in approved or customer-supplied artwork, including:

  • Spelling or grammatical errors

  • Incorrect design size

  • Low-resolution or pixelated images

  • Unwanted backgrounds

  • Incorrect colors or design placement

  • Duplicate or missing artwork on a submitted gang sheet

Slight differences between on-screen colors and printed colors may occur because monitors and printing processes display colors differently.

DTF Application Issues

We are not responsible for transfers damaged by incorrect temperature, pressure, pressing time, peeling method, garment selection, washing, or application technique.

Customers should review our DTF heat-press instructions and test one transfer before completing a large production run. If you believe a transfer has a manufacturing defect, contact us before applying the remaining transfers.

Order Cancellations and Changes

Contact us immediately if you need to change or cancel an order. Once artwork preparation, printing, personalization, or production has started, the order cannot be changed or canceled.

Submitting a cancellation request does not guarantee that the order can be stopped.

Return Shipping

Customers are responsible for return-shipping costs on approved non-defective returns. Original shipping charges are non-refundable.

If we confirm that an item was damaged, defective, or incorrect because of our error, DYKore Impressions will provide appropriate return or replacement instructions.

We recommend using a trackable shipping service. We are not responsible for approved returns lost or damaged while being shipped back to us.

Refunds

Once an eligible return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Contact Us

For return, refund, or order-related questions, contact:

DYKore Impressions
Phone: (217) 819-7885
Email: dykoreimpressions@gmail.com
Location: Illinois 61822, United States